Studio Policies

Purchases

  • All purchases are non-refundable.

  • All class credits, courses, and workshops are non-transferable and must be used by the original purchasing client.

  • Expiration:

    • Single drop-in credits are valid 3 months from purchase date.

    • Class and private packages expire 3 months from first use.

    • Memberships expire 30 days from first use.

    • Gift cards may be redeemed up to 1 year from purchase date.

  • We do not offer credit extensions or membership pauses.

  • Makeup classes for the progressive course are subject to availability. We do not offer extensions for the makup credit, even if classes are full.

Cancellations

  • You may cancel your reservation up to 12 hours before your scheduled class or private lesson to receive a returned credit. You must cancel your reservation through your Kenko account. We cannot accept cancel requests via phone or email.

  • No shows and cancellations within 12 hours are considered late cancels, and you will forfeit the class credit.

  • Membership holders must follow the cancellation policy. Unlimited monthly membership holders will be charged a $10 fee for late cancellations and no shows. Members, please arrive 5 minutes before the start of class to ensure the instructor can check you in. Arriving late may result in an accidental $10 no-show fee, as the instructor cannot pause class for check-in. While refunds are issued in such cases, arriving on time makes the process smoother for everyone.

  • Progressive makeup no-shows and late cancels will result in a $30 fee.

  • Students who arrive more than 10 minutes late will not be allowed to take class. You will be marked as a late cancel and will forfeit your credit for the class. The door will be locked at the start of class and will remain locked during class.

  • Studio rentals must be cancelled 24-hours in advance of the reservation time to receive credit towards another rental.

  • Progressive courses must be cancelled 24-hours prior to the start of the first class in the session in order to receive credit for another progressive series.

  • Classes with two registered students or less may be subject to cancellation up to 3 hours before class. You will be notified and receive class credit.

  • In the event of an instructor emergency, classes may be cancelled up to 2 hours before class. You will be notified and receive class credit.

  • We hold the right to cancel any class. In the event of class cancellation, you will be notified and receive class credit.​​

Rules

  • Classes are open to adults ages 18 and up. No children under the age of 18 are allowed in the studio.

  • Filming yourself during class is permitted with prior approval from the instructor. Before sharing any videos online, you must obtain consent from any students who appear in the background. Recording of instruction is prohibited.

  • First-time studio rentals require prior approval from the Studio (email sfpa@santafepolearts.com). Once approved, renters may use the Kenko system to reserve the studio without needing additional approval.

  • Participants are expected to focus on the moves and material being covered in their current class. Refrain from practicing or performing unrelated moves or material during class time.

  • Only SFPA instructors are authorized to provide instruction. While we encourage you to make friends and support one another, students should refrain from teaching one another.

  • To protect the privacy of our clients, guests who are not participating in class are not permitted to enter the studio to watch. If you would like to have a guest watch you dance, you can contact the Studio for a rental.

  • Studio rentals:

    • There is no instructor present for studio rentals.

    • If you plan to reserve the studio for an activity other than pole, please email sfpa@santafepolearts.com to get prior approval.

    • 3 people max for rentals. If you would like to reserve for more than 3 people, please email sfpa@santafepolearts.com to get prior approval.

    • We do not allow independent instructors to offer services at our studio.

    • Violation of studio rental policies may result in revoked privileges.

  • Open pole:

    • You may not teach or ask for instruction from fellow attendees.

    • Spotting between students is strictly prohibited.

    • Your warm-up, training, and cool down should all fit within the hour. Once your session is complete, return your equipment and promptly exit so the next class can begin smoothly.

    • Violation of open pole policies may result in revoked privileges.

Conduct

  • Participants are expected to conduct themselves in a respectful and appropriate manner at all times.

  • There is a zero tolerance policy for hateful behavior and language. Any one who engages in hateful behavior will be asked to leave.

  • We reserve the right to refuse service or entry to any participant who violates our code of conduct.​